Terms and conditions - PR Developments

PRD Motorsport Ltd T/A PR-Developments

General Terms and Conditions

Please contact PRD if you require any clarification, assistance, or an alternative accessible format of these terms and conditions.

These terms and conditions are designed to provide transparency regarding the operating procedures of PRD Motorsport Ltd T/A PR-Developments (“PRD”). Their purpose is to protect all parties involved, maintain workshop safety and security, and reduce the risk of misunderstandings, delays, injury, reputational damage, or financial loss.

Customers are encouraged to raise any questions or concerns before works commence, or immediately as concerns arise during an active project. Delayed communication may result in misunderstandings, delays, additional costs, or prevent works from being completed safely and correctly.

Failure to comply with these terms and conditions may invalidate any warranty provided by PRD and may prevent further work from continuing.

If any changes are made to these terms during an active project, customers will be informed before further work proceeds.

By requesting services, authorising work, delivering a vehicle to PRD premises, or allowing work to commence, customers are deemed to have accepted these terms and conditions unless otherwise agreed in writing.

General Workshop Terms

1A.

Before work is carried out, customers must clearly confirm in writing the services required. Additional work requests made during an active project may not be accommodated unless they relate to safety concerns or are necessary for the completion of agreed works.

2A.

Vehicles stored outside PRD premises remain entirely at the customer’s risk unless otherwise agreed in writing.

3A.

The workshop address is private and shared only with customers and authorised visitors for security and safety reasons. Customers must not publicly disclose the address, particularly on social media or online platforms, without prior written permission from PRD.

4A.

All visits are strictly by appointment only due to the sensitive nature of ongoing projects and workshop safety requirements. A maximum of two visitors may attend at one time unless otherwise agreed.

5A.

Entry into the workshop is entirely at your own risk. Customers and visitors must remain aware that the premises are an active working environment containing potential hazards.

6A.

PRD operating contact hours are 9am–5pm. WhatsApp is the preferred method of communication. Complex discussions should be confirmed in writing following any verbal conversation. Telephone calls may be accepted until 6pm where practical.

7A.

PRD will make any planned holiday periods clear during active projects. Customers must also inform PRD if they will be unavailable during the working period where this may affect communication or payments.

8A.

If PRD receives no response to communication within 72 hours, work may temporarily cease and the vehicle may be moved outside or transferred into chargeable storage at the customer’s expense.

9A.

PRD may take photographs and videos throughout the course of work for operational, evidential, warranty, and progress-update purposes. These may be shared with customers and retained by PRD for future reference.

10A.

PRD may share photographs or videos of projects on social media or promotional platforms. Personal information will not be disclosed. Customers who do not wish their vehicle or project to be featured must notify PRD in writing before work commences.

11A.

Any third-party repairs, modifications, servicing, tuning, investigations, or disassembly carried out without prior written authorisation from PRD may invalidate any warranty provided.

Bookings

Customers must clearly confirm requested works in writing via WhatsApp or email before booking.

Please do not add substantial additional work requests during active projects unless advised by PRD that corrective work is necessary. Minor additional requests may be considered depending on workload and scheduling.

Due to the specialist nature of the work carried out, PRD cannot provide fixed completion dates. Delays may arise due to parts supply, subcontractors, machine shops, transport delays, illness, holidays, utility failures, or circumstances outside of PRD’s control.

Bookings operate via a waiting-list system. Customers will be given an estimated timeframe for work commencement, which may change depending on project progress or unforeseen circumstances.

Customers will receive notice before their vehicle is due to arrive. Vehicles must normally be delivered within 3 days of the agreed intake date unless otherwise agreed.

Customers remain responsible for all transport arrangements and associated costs. PRD may offer recommendations but accepts no responsibility for third-party transport providers.

Due to the age, condition, and modified nature of classic and performance vehicles, unforeseen faults, delays, or additional work requirements may arise during repairs or restoration.

PRD shall not be held liable for delays caused by circumstances outside of its reasonable control including, but not limited to, supplier delays, transport disruption, subcontractor delays, machine-shop delays, illness, utility failure, extreme weather, accidents, acts of God, or other unforeseen events.

Invoice and Payment Terms

1B.

Labour charges are £70 per hour plus VAT unless otherwise agreed in writing.

Additional specialist services are charged as follows unless otherwise agreed in writing:

Aquablasting services: £90 per hour plus VAT

Welding and fabrication services: £90 per hour plus VAT

2B.

There is no ongoing contractual obligation beyond the current active invoice. Customers may cancel future work with a minimum of 5 days’ written notice, provided all outstanding invoices have been paid in full.

3B.

Invoices are generally issued every Friday to help customers maintain financial visibility throughout the project and ensure PRD operations continue efficiently.

4B.

Payment may be made by bank transfer, cash, or card payment. Any invoice disputes, concerns, or queries must be raised within 48 hours of receipt of the invoice.

5B.

Invoices must be paid within 72 hours unless otherwise agreed in writing. Bank holidays extend this period to the next working day.

6B.

PRD reserves the right to retain possession of vehicles and unpaid parts until invoices relating to completed works have been settled in full.

7B.

Invoices unpaid after 7 days may incur a £100 late payment administration charge unless exceptional circumstances have been agreed in writing.

8B.

Where invoices remain unpaid beyond 7 days, PRD reserves the right to remove the vehicle from the workshop and place it into chargeable storage to allow scheduled projects to continue.

Storage charges are charged at £25 plus VAT per day unless otherwise agreed in writing. Any associated transport, insurance, and storage costs remain the customer’s responsibility.

9B.

Special-order products or parts not paid for within 72 hours may be resold by PRD to recover incurred costs.

10B.

Where unpaid parts remain fitted to a vehicle, PRD reserves the right to remove those unpaid components where legally permissible.

11B.

PRD shall not be liable for indirect or consequential losses including, but not limited to, loss of earnings, accommodation costs, travel expenses, missed events, or loss of vehicle use.

12B.

Any bespoke, special-order, custom-made, fabricated, modified, or vehicle-specific parts and services requested by the customer, which cannot reasonably be resold or repurposed by PRD, must be paid for in full before the vehicle is released or collected.

Where appropriate and agreed by PRD, the customer may alternatively swap other parts or components up to the equivalent trade value attached to the outstanding balance.

13B.

PRD accepts no liability for the quality, compatibility, reliability, safety, performance, or longevity of customer-supplied parts. Any delays, failures, fitment issues, or damage resulting from customer-supplied components remain the responsibility of the customer.

Complaints Procedure

PRD takes complaints seriously and aims to resolve concerns fairly, professionally, and promptly.

Customers are encouraged to raise concerns as soon as they become apparent to allow PRD the opportunity to investigate, explain, or rectify issues where appropriate.

Complaints should be submitted directly to PRD in writing via email or WhatsApp.

Please allow up to 48 hours for PRD to respond or begin investigating any complaint.

Any threatening, abusive, harassing, intimidating, or defamatory behaviour, whether online, by telephone, or in person, will not be tolerated and may result in the termination of the working relationship or warranty.

The publication of knowingly false, misleading, or defamatory statements regarding PRD, its staff, products, or services may result in legal action where reputational or financial damage can be demonstrated.

PRD retains invoices, written correspondence, photographs, videos, and related documentation for operational, evidential, and warranty purposes.

Vehicle Collection

If your vehicle is ready for collection, PRD wishes to ensure you are satisfied with the condition presented and fully aware of your responsibilities following collection.

1C.

I confirm that I have inspected and, where possible, test-driven the vehicle and am satisfied with the condition presented.

2C.

Where a test drive is not possible due to MOT status, unfinished work, tuning requirements, or the condition of the vehicle, PRD cannot guarantee roadworthiness or accept liability for issues arising from use prior to completion.

3C.

I confirm that I have been updated regarding completed works and any areas requiring further attention or monitoring.

4C.

I understand that it is my responsibility to regularly check oil level, coolant level, tyre pressures, and warning indicators following collection.

5C.

I understand that the first 500 miles following significant engine or vehicle work are critical and that component failure may still occur despite correct workmanship and quality parts.

6C.

I understand that engine rebuilds must return for an initial service at approximately 500 miles to maintain warranty validity unless otherwise agreed in writing.

7C.

I understand that breakdown cover is strongly recommended and that the vehicle must not be driven if faults, warning lights, unusual noises, or abnormal behaviour occur.

Sign-Off and Warranty Conditions

Vehicle sign-off confirms that PRD considers the agreed works completed to a satisfactory standard at the time of collection.

PRD may decline sign-off where:

work remains incomplete,

invoices remain unpaid,

testing has not been possible,

disputes remain unresolved,

or terms and conditions have not been followed.

Where engine mapping or tuning is required, PRD reserves the right to require tuning to be completed by a trusted and approved tuning provider.

If the vehicle is removed prior to mapping completion, warranty may be void if the engine is started, operated, or driven without prior written approval from PRD.

Both customer and PRD signatures must be present on final sign-off documentation for warranty validation unless otherwise agreed in writing.

Cancelled projects, unpaid invoices, unfinished work, unresolved disputes, or unauthorised third-party involvement may invalidate warranty coverage.

Engine Warranty Terms

Warranty on engines fully run in and serviced by PRD: 40,000 miles or 5 years

Warranty on engines run in by the customer but serviced by PRD: 30,000 miles or 5 years

Warranty on engines run in and serviced by approved third parties: 15,000 miles or 5 years

Correct oil grade, OEM-quality filters, and approved servicing procedures must be followed.

Vehicles used for competition, timed events, drifting, track use, drag racing, dyno competition, launch-control abuse, or any form of motorsport activity may have reduced or void warranty coverage unless otherwise agreed in writing by PRD.

Warranty may be void where failures are caused by:

neglect,

misuse,

missed servicing,

overheating,

unauthorised modifications,

improper tuning,

third-party interference,

failure to follow running-in procedures,

or breach of these terms.

Service Intervals

First 500 miles: engine flush, oil and filter

700 miles: oil and filter

5,000 miles: oil, oil filter, air filter

Every 10,000 miles thereafter: oil, filters, and spark plugs

Customers remain responsible for checking fluid levels, tyre pressures, and inspecting the vehicle for leaks or warning signs before and after use.

Running-In Procedure

Rebuilt engines may use specialist running-in oil and require specific procedures during the first 500 miles to maximise reliability and performance.

1D.

Where practical, engines should undergo several controlled heat cycles with suitable cooling periods between use.

2D.

Engine speed should remain below 4,000rpm during the running-in period. Prolonged idling, heavy traffic, and sustained engine load should be avoided. Moderate acceleration and deceleration within the permitted rev range are recommended.

3D.

Customers are advised to remain local until confidence in the vehicle has been established. If unusual noises, smells, vibrations, warning lights, or performance issues occur, the vehicle must be stopped immediately and PRD contacted before restarting where possible.

4D.

If PRD requests vehicle inspection, the customer remains responsible for returning the vehicle unless otherwise agreed.

5D.

No servicing, modifications, tuning adjustments, disassembly, or repairs may be carried out by third parties without prior written permission from PRD during the running-in and warranty period.

6D.

Any defective supplied components may require supplier warranty assessment procedures. Timeframes and processes vary between manufacturers and suppliers.

7D.

Customer-supplied parts remain the customer’s responsibility regarding supplier warranty claims, although PRD will assist where reasonably possible.

8D.

Failures directly resulting from workmanship carried out by PRD will be rectified by PRD within the applicable warranty terms.